General cookie information for customers

In general terms, Users are informed that cookies are messages that are sent by a server to a User’s computer in the form of text files. These are stored in the computer’s memory and gather information relating to the page being visited, the length of time the User is connected to the Internet, etc. Cookies are sent back to the server each time the User opens up this website.

Cookies cannot read the data stored on your hard disk or cookie files created by other service providers. Logs are files that are stored on the Publisher’s server and that record information on your browsing habits. Their purpose is to analyse the way in which the system is operating, identify any incidents or problems that may arise and resolve them in the shortest possible time, continue to offer you the services you require, obtain a better awareness of your preferences and offer you other services that may match your interests.

In the event that a User withdraws his or her consent in the manner provided for in this policy, or modifies the browser conditions governing access by cookies, as explained below, it will not be possible to browse the Publisher’s website correctly, and we will not be able to match our portal to your specific requirements.

 

Description of the types of cookies normally used on the Internet

The following section contains a description of the cookies that are normally used, separated by type, depending on the party responsible for the cookie in question, its duration and the reason for its use:

  1. Types of cookies according to the organisation that manages them:
    1. Proprietary cookies are sent to the user’s terminal from a machine or domain managed by the website’s Publisher, from which the service requested by the user is supplied.
    2. Third party cookies are sent to the user’s terminal from a machine or domain which is not managed by the website’s Publisher but is instead managed by another organisation that processes the data obtained using cookies.
  2. Types of cookie based on the amount of time they remain active:
    1. Session cookies are designed to collect and store data while the user is viewing a website. They are generally used to store information that only needs to be kept to provide the service requested by the User on a single occasion (e.g. a list of products acquired).
    2. Persistent cookies cause data to remain stored on the user’s terminal, and they can be accessed and processed for a specific period by the cookie’s Publisher. This period may last for a few minutes or several years.
  3. Types of cookies according to purpose:
    1. Technical cookies allow Users to browse a Website, platform or application and use the different options or services offered such as, for example, controlling traffic and data communications, identifying the session, accessing restricted areas, remembering the items that make up an order, completing the process required to purchase an order, making an application for registration or participation in an event, using security features while browsing, storing content for the broadcast of videos or sound files, or sharing content via the social networks.
    2. Personalisation cookies are cookies that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s computer terminal, such as language, the type of browser used to access the service, the regional configuration from where it was accessed, etc.
    3. Analysis cookies allow the Publisher to monitor and analyse how users engage with the websites that they are linked to. The information gathered using analytical cookies is used to measure the activity of the website, application or platform and to create profiles that reflect the browsing habits of the users of these websites, applications and platforms, with a view to making improvements based on an analysis of the data relating to the way that users make use of the service.
    4. Advertising cookies permit the management, in the most efficient way possible, of the advertising spaces created by the Publisher on the website, application or platform from which it offers the requested service, based on criteria such as the content shown or the frequency with which advertisements are to appear.
    5. Behavioural advertising cookies permit the management, in the most efficient way possible, of the advertising spaces created by the Publisher on the website, application or platform from which it offers the requested service. These cookies store information on user behaviour obtained through the continuous observation of their browsing habits, allowing for a specific profile to be created so that the user can be shown advertising on the basis of this profile.

 

Information on the use of cookies on the Portal and obtaining consent

The website’s Publisher uses “Proprietary Cookies” which are sent to the user’s terminal from a machine or domain managed by the Publisher, from which the service requested by the user is supplied.

The website also contains “Third Party Cookies” which are sent to the user’s terminal from a machine or domain which is not managed by the Publisher but is instead managed by another organisation that processes the data obtained using cookies.

The following section contains detailed information about all the cookies used on the Portal. It includes details on who is responsible, the purpose and duration of each cookie and whether they are proprietary or third-party cookies.

 

Technical Cookies:

CookiesOwnerDurationProprietary/Third PartyPurpose
TechnicalNovaluzSessionProprietarySession cookie, in the event that you begin a session on the same website several times.
TechnicalNovaluz1 yearProprietaryUsed with the aim of allowing the user to set up an on-line chat.

 

Personalisation Cookies:

CookiesOwnerDurationProprietary/Third PartyPurpose
Personalisationgoogle.com6 monthsThird partyGoogle saves user preferences and other information.

 

Analysis Cookies:

CookiesOwnerDurationProprietary/Third PartyPurpose
AnalysisNovaluz2 yearsProprietaryUsed to distinguish between users.
AnalysisNovaluz10 minutesProprietaryUsed to limit the percentage of requests.
AnalysisNovaluzSessionProprietaryThese are necessary to allow the website to function properly, to carry out the monitoring of sessions.
Analysiszopim.com5 yearsThird partyThis application has been developed by Zopim, which provides us with a service in which it analyses the audience for our Website.
Analysishotjar.com1 yearThird partyThis cookie makes it possible to measure and analyse the browsing habits and behaviour of the Website’s users.

 

Behavioural Advertising Cookies

CookiesOwnerDurationProprietary/Third PartyPurpose
AdvertisingNovaluz1 yearProprietaryThese are necessary to allow the website to function properly, to carry out the monitoring of sessions.
AdvertisingAdvertising or broadcasting channelsSessionThird partyThese cookies serve to determine the number of times that visitors see our advertisements and click on them.
Advertisingmsn.com2 yearsThird partyAllows the monitoring of users by means of identity synchronisation across multiple Microsoft domains.
AdvertisingAdvertising or broadcasting channels6 monthsThird partyAllows the monitoring of users by means of identity synchronisation across multiple Microsoft domains.
AdvertisingAdvertising or broadcasting channels2 yearsThird partyAllows the monitoring of users by means of identity synchronisation across multiple Microsoft domains.
AdvertisingAdvertising or broadcasting channels6 monthsThird partyAllows the monitoring of users by means of identity synchronisation across multiple Microsoft domains.

 

In accordance with the information you have been given, you the User hereby expressly consent to the use of the cookies referred to above, for the purposes indicated in each case.

 

Exercise of rights and withdrawal of consent

You may, at any time, exercise your rights of access, correction, cancellation and objection with regard to the processing of your Data, in the manner set out in law, by writing to the Publisher’s postal address, as indicated at the head of this document, enclosing a copy of a document that provides proof of your identity.

Using the aforementioned channels, you may withdraw the individual consent sought from you herein for the use of cookies, without retroactive effect, in the manner set out in law and at any time, by writing to the Publisher’s postal address, as indicated at the head of this document, enclosing a copy of any document that provides proof of your identity.

In addition, users may prevent the generation of Cookies by selecting the relevant option in their browser programme. To do so they must go to the browser’s privacy settings page and select the option that allows them to deactivate the automatic acceptance of cookies.

For further information, choose your browser:

Internet Explorer
Tools -> Internet Options -> Privacy -> Set up.
For more information, please contact or go to the Help section on your browser.

 

Firefox
Tools -> Options -> Privacy -> History -> Custom Settings
For more information, please contact  Mozilla support or go to the Help section on your browser.

 

Chrome
Settings -> Show advanced options -> Privacy -> Content settings.
For more information, please contact Google support or go to the Help section on your browser.

 

Safari
Preferences -> Security.
For more information, please Apple support or go to the Help section on your browser.